OUTSOURCE CALL CENTER SERVICES TO THE PHILIPPINES

24/7 Call Center Services in the Philippines


Flatworld has become an outstanding provider of offshore call center services in the Philippines with over fifteen years of experience. Outsource Customer Service, Technical Support, Outbound Telemarketing, Appointment Setting requirements tasks to a highly competent team at Flatworld Call Center Philippines. Unlike other call center service providers, our team becomes an extension of your business. This results in optimized engagement with your customers to deliver a seamless, personalized and data-driven customer experience. Our ISO 27001 and PCI certification is an endorsement of the data security measures we have implemented to ensure your business data is handled securely when you partner with us.

We use the latest technology for tracking agent performance and checking call quality to enable continuous workforce improvement. We also provide complete end-to-end call recording, to guarantee that your customers get the best possible support service. Our dynamic and integrated synergy of people, processes, infrastructure and pricing is exactly what your business needs, at competitive pricing.

Flatworld Call Center Philippines is located in Davao City, Philippines, a country teeming with talented people enjoying a more affordable cost of living. The Philippines is also known for its cost-effective technology infrastructure and services. With these factors, we can provide top-notch outsourcing services at rates that won’t make a dent in your overhead.

Our Call Center Services include:

Inbound Call
Center Services
Outbound Call
Center Services
Telemarketing
Services
Technical Support
Services
Business Process
as a Service
CCTV Monitoring
Services
Email Support
Services
Chat Support
Services

Why Outsource Call Center Services to Flatworld Philippines?



We Do Employee Retention Right


Here at Flatworld Call Center Philippines, we believe in doing things “Beyond Business” and in valuing talents and skills of our employees. Flatworld Call Center Services Philippines is all about treating our people as more than employees―we treat them like family. And that’s what makes them stay.



Customer Support Workflow

Call Center Outsourcing Philippines

Why Outsource to Flatworld Philippines?

  • Customized Service based on Client Requirements
  • 100% Call Recording
  • ISO 27001, PCI certified call center operations
  • A trained and highly competent workforce
  • Focus on customer experience in every interaction
  • Data-driven Processes and Systems
  • Transparency and Flexibility in our engagement

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Frequently Asked Questions (FAQ’s)

Flatworld Solutions is the best 24/7 offshore call center in the Philippines. We have more than 15 years of experience in Outsourced Customer Service, Technical Support, Outbound Telemarketing, and Appointment Setting, offering personalized interactions. Flatworld Philippines is equipped with state-of-the-art facilities – a blend of modern infrastructure and the latest technology – to check call quality track performance with adequate redundancy, built at each level of our IT infrastructure. Our ability to record 100% of all interactions ensures transparency in our engagement. Besides, we work as an extension of your team to bring value to your business.

Outsourced Customer Service, Technical Support, Outbound Telemarketing, and Appointment Setting, Email and Chat Support are various functions a call center can provide. Call centers in the Philippines come with a highly qualified workforce with neutral accents. They are adept at offering competent inbound services, outbound services, telemarketing services, technical support services, CCTV monitoring services, business process as a service, email support services, and chat support services.

Call centers in the Philippines have a team of expert professionals who are experienced in delivering personalized call center services to customers. Competitive rates are a reality as overhead costs are kept to the bare minimum. Outsourcing call centers to the Philippines enables businesses to receive real-time reporting services to monitor the performance of experienced representatives. 100% call recording, multi-channel call center services, multilingual call center team, and low employee turnover are some other advantages of call center outsourcing to the Philippines.

A reliable call center has a team of experienced and highly motivated professionals, with excellent communication skills who are trained in offering personalized services to customers. 100% call recording and real-time reporting assist in tracking the performance of their teams. Multilingual call center employees, high employee retention, and competitive rates of call center services in the Philippines help it have a competitive advantage. Call Centers with excellent infrastructure with adequate redundancy at every level are essential to ensure uninterrupted service to your clients.

Customer Service is an essential aspect of any business. Excellent customer service translates into an excellent customer experience. Excellent customer service is important for customer retention. By outsourcing call center service to experts at Flatworld Solution, you and your team can now focus on core functions of your business without having to deal with the hassle of hiring, training and implementation and maintenance of IT infrastructure that is an expensive investment for any business. Flatworld Solutions will work with you to hire qualified resources and train them. We have excellent infrastructure at all our facilities to ensure 100% uptime so you do not have to worry about providing excellent support to your customers. Call centers offer custom reports based on analyzed data and ensure complete transparency in engagement. Apart from data-driven processes, call center services in the Philippines employ expert professionals who are trained to offer personalized services to customers.

A call center’s communication is restricted to voice. In contrast, a contact center uses multi-channel options via text chat, email, and web interfaces to provide a holistic omnichannel customer experience. At Flatworld Solutions, we cater to customers across all channels. Our agents are trained to multi-task across these channels, to give your customers an excellent experience, on your behalf, when they contact us.