Top 5 Things to Look for in a Call Center Service Company

Partnering with a dedicated call center service company is a must-have for businesses that prioritize customer service and customer satisfaction. Several call center service providers do much more than answer customer calls. They support businesses with any and all types of customer service-related interactions—be it calls, chat support, email support, or more. It is no surprise then that many call centers are evolving to become "contact centers" today. But given... Read more

Flatworld Ph helps SMBs for Better Customer Experience in Covid-19

The COVID-19 pandemic has negatively impacted the way businesses used to operate. During the initial months of 2020, when World governments were analyzing the seriousness associated with the pandemic, thousands of businesses across the world had to close their offices with their employees working from home. This sudden shift in working style and environment gave rise to a spate of challenges, customer experience consistency being one of them. Just like... Read more

Top 5 Industries that Benefit from Outsourcing Data Entry Services

Data, they say, is the new oil. Global research firm, Technavio, reports that the global data-entry outsourcing services market will grow by $351.84 million during 2019-2023 to touch $1.7 billion by 2023. This growth is primarily driven by increased demand for data and cost-effective solutions and the need for enterprises to focus on core competencies. As businesses expand, access to accurate, high-quality data with 24x7 availability becomes fundamental to making... Read more

4 Compelling Reasons to Outsource Virtual Assistant Services in Philippines

The Covid-19 pandemic has undoubtedly accelerated digitalization across industries and upped the ante on remote working, a concept not new to the business process outsourcing (BPO) industry. Since the 1990s and the rise of the Internet age, the outsourcing industry has provided remote or virtual assistant services to entrepreneurs, small business owners, and large corporations alike who were looking to cut costs. But with increased competition, technological advancements, and improved... Read more

Why Call Center Services in the Philippines are in High Demand the World Over?

The customer is king, and what better way to serve them than by deploying high-performing call centers to resolve customer queries promptly and effectively? It is no wonder then that the global contact center market, valued at $339.4 billion in 2020, is expected to grow steadily to touch $496 billion by 2027. And the Philippines, which has firmly established its position as a leader in the industry, earning the moniker... Read more

Top 10 Benefits of Outsourcing Your Customer Support

Customer Service essential for a business. It won’t matter if you sell the best quality product if you do not have the best in class customer service to support your clientele. Outsourcing is referred to as delegating a company’s process to third-party agencies and getting benefits like a cost-effective workforce and labor, service innovation, and exceptional product quality. A call center is customer-oriented but having a call center in your... Read more

Spreading the Joy of Christmas

Inspired by the success of "My Dream in a Shoebox" program, Flatworld Philippines came up with the “Christmas Dream Kit.” On December 14, 2018, Flatworld PH launched the gift-giving event at the Dumanlas Elementary School in Dumanlas, Buhangin, Davao City. As one of our Beyond Business outreach programs, we aimed to replicate the impact of “My Dream in a Shoebox” and distribute a total of 1,146 Dream Kits to children... Read more

Bringing The Mission To The Court

Basketball could be more than just dribbling a ball around a court and shooting it―it may well be a way to share the Gospel with sports-loving people.  Flatworld Philippines initiated a community outreach and Bible study program on-court in 2012, that has since become a mainstay for Flatworld, its employees, and the community around us.  The Basketball Outreach Program was created as a way to celebrate camaraderie, build community relationships,... Read more

The Hezekiah Project: Helping Parents and Children

"Train up a child in the way he should go; even when he is old he will not depart from it." This is the driving force behind Flatworld Philippines' partnership with Calvary Christian Centre in the Hezekiah Project, the Children's Ministry of the Calvary Christian Centre Assembly of God, Inc. in Bacaca, Davao City. We partnered with The Hezekiah Project because we believe that investing in youth means investing in... Read more

Helping Kids Make Their Dream a Reality

Filipino children are wide-eyed and have a deep, intense yearning to do something great with their lives. They have a strong sense of destiny, and they like to dream BIG. However, if there's one thing that keeps them from being free to chase their dreams, it's really the lack of resources. Poverty is the killer of Filipino children's dreams. Each year, tens of thousands of Filipino kids are unable to... Read more